Order Cancellation Policy
Last updated: July 24, 2026
This Order Cancellation Policy explains how customers may request to cancel or modify an order placed through oraaly.shop.
Cancellation eligibility
Customers may request to cancel an order at any time before it ships.
Once an order has been transferred to the shipping carrier or a shipping confirmation has been issued, the order can no longer be cancelled. After shipment, customers may request a return in accordance with Oraaly’s Return and Refund Policy.
How to request a cancellation
To request an order cancellation, contact Oraaly as soon as possible:
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Email: support@oraaly.shop
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Phone: +1 (609) 803-8597
Include the following information:
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Full name
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Order number
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Email address used for the order
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Product or products to be cancelled
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Reason for cancellation
Writing “Cancel Order” and the order number in the email subject line may help us identify the request quickly.
Cancellation requests are not automatic
Submitting a cancellation request does not automatically cancel an order.
Oraaly must first confirm that the order has not shipped. A cancellation is complete only after the customer receives written confirmation from Oraaly.
Because orders can enter fulfillment shortly after purchase, we recommend contacting us immediately. We cannot guarantee cancellation if preparation or carrier processing has already been completed.
Cancelling part of an order
Customers may request to cancel one or more products without cancelling the entire order, provided the affected products have not shipped.
If a partial cancellation is approved, the remaining products will continue to be processed normally. The customer will receive a refund for only the cancelled products.
Modifying an order
Before shipment, customers may request changes to:
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Product quantity
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Product model or variation
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Shipping address
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Customer contact information
Changes are subject to availability and fulfillment status. A price difference may apply when replacing one product with another.
If an order cannot be modified, Oraaly may cancel the eligible order so the customer can place a new one with the correct information.
Address changes
Contact Oraaly immediately if the shipping address is incorrect.
Address changes cannot be guaranteed after an order enters fulfillment. Once an order ships, Oraaly may be unable to redirect it. The carrier may also charge a correction or redirection fee.
Customers are responsible for reviewing and confirming their shipping information before submitting an order.
Cancellation confirmation
If the cancellation is approved, Oraaly will send a confirmation to the email address associated with the order.
Customers should not consider an order cancelled until they receive this confirmation.
Refunds for cancelled orders
Approved cancellations are refunded to the original payment method.
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PayPal payments are returned to the original PayPal account.
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Credit-card payments are returned to the original card.
Oraaly processes approved cancellation refunds within 14 business days. After processing, PayPal, the customer’s bank, or card issuer may require additional time to post the refund.
Authorization holds
When a credit-card order is cancelled before the payment is fully captured, the transaction may appear as a pending authorization rather than a completed charge.
Oraaly may release or void the authorization, but the customer’s bank determines when the pending amount becomes available again. This commonly takes several business days.
No cancellation fee
Oraaly does not charge a cancellation or restocking fee for an order successfully cancelled before shipment.
Orders that have already shipped
An order cannot be cancelled after shipment.
If the customer no longer wants the product, they must:
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Receive the delivery.
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Contact Oraaly to request return authorization.
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Follow the supplied return instructions.
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Return the product in accordance with the Return and Refund Policy.
Eligible return requests must be submitted within 30 days of delivery.
Customers should not refuse delivery unless Oraaly has instructed them to do so or the shipment has obvious damage.
Cancellation by Oraaly
Oraaly may cancel an order when:
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The product is unavailable.
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Payment cannot be authorized or verified.
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Order information appears incomplete or incorrect.
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The shipping address cannot be serviced.
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A pricing or product-information error occurred.
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The transaction is identified as potentially fraudulent or unauthorized.
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Completing the order would violate applicable law or payment-provider requirements.
If Oraaly cancels an order after payment has been collected, the customer will receive a full refund to the original payment method. Oraaly will notify the customer using the contact information supplied during checkout.
Out-of-stock products
If a product becomes unavailable after an order is placed, Oraaly will notify the customer.
The customer may be offered an alternative product when available. Oraaly will not substitute a product without the customer’s approval. If the customer declines the alternative, the unavailable item will be cancelled and refunded.
Duplicate orders
If you accidentally place the same order more than once, contact Oraaly immediately. We will attempt to cancel the duplicate order if it has not shipped.
Suspected unauthorized orders
If you believe an order was placed without your permission, contact Oraaly and your payment provider immediately.
Oraaly may request information reasonably necessary to verify the account holder or investigate the transaction.
Contact Oraaly
For cancellation or order-change requests, contact:
Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States