Shipping Policy
Last updated: July 24, 2026
Thank you for shopping at Oraaly. This Shipping Policy explains where we ship, our order-processing times, estimated delivery times, shipping charges, and what customers should expect after placing an order through oraaly.shop.
Shipping destination
Oraaly currently ships orders within the United States only.
Delivery availability is determined by the shipping address entered during checkout. We do not currently offer international shipping.
Free shipping
Oraaly provides free standard shipping on all eligible orders delivered within the United States.
Customers will not be charged a standard shipping fee at checkout. If a special delivery service is available or required, any applicable charge will be clearly disclosed before the customer completes the purchase.
Order processing
Orders are normally processed within 1–3 business days.
Business days are Monday through Friday, excluding federal holidays. Processing includes:
- Confirming payment
- Verifying order information
- Preparing the product for shipment
- Conducting applicable quality checks
- Transferring the shipment to the carrier
Orders placed on weekends or holidays begin processing on the following business day.
Estimated delivery time
After processing, standard delivery normally takes 5–8 business days.
The estimated total time from placing an order to receiving it is therefore approximately 6–11 business days:
- Processing: 1–3 business days
- Shipping transit: 5–8 business days
Delivery estimates are not guarantees. Weather, carrier disruptions, high order volumes, address problems, holidays, or other circumstances outside Oraaly’s reasonable control may cause delays.
Large and heavy products
Some grills and outdoor products are large or heavy and may require specialized delivery handling.
When applicable:
- The carrier may contact the customer to arrange delivery.
- An adult may need to be present to accept the shipment.
- The customer must provide a valid telephone number and accessible delivery address.
- Delivery procedures may vary according to the product, carrier, and destination.
- Customers should inspect the exterior of the shipment before accepting it.
Any special delivery instructions available for a particular order will be communicated through the order confirmation, shipping confirmation, or carrier.
Order confirmation
After placing an order, the customer will receive an order-confirmation email at the email address provided during checkout.
Customers should review the confirmation carefully and contact us promptly if the product, quantity, delivery address, email address, or telephone number is incorrect.
Receiving an order confirmation does not necessarily mean the order has shipped. A separate shipping confirmation will be sent after the order is dispatched.
Tracking information
Once an order ships, Oraaly will send a shipping-confirmation email containing available tracking information.
Tracking information may take 24–48 hours to become active after the carrier receives the shipment. Customers can use the tracking number to monitor the delivery’s progress.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Oraaly is not responsible for delays or unsuccessful deliveries resulting from:
- An incomplete or incorrect address
- An incorrect apartment or unit number
- A missing gate code
- An invalid telephone number
- The recipient’s unavailability
- Restricted access to the delivery location
If you notice an error, contact Oraaly immediately. Address changes cannot be guaranteed after an order enters processing or is shipped.
Changing or cancelling an order
Customers may request an order change or cancellation before the order ships.
Contact us as soon as possible at support@oraaly.shop. We will attempt to accommodate the request, but cancellation cannot be guaranteed if fulfillment has already begun.
Once an order ships, it can no longer be cancelled under the Cancellation Policy. The customer may request a return after delivery in accordance with our Return and Refund Policy.
Delivery delays
Carrier delays can occasionally occur. If tracking has not updated for several business days or the order has passed its estimated delivery period, contact Oraaly.
We will review the tracking information and, when appropriate, contact the shipping carrier. A delay does not automatically mean the shipment is lost.
Damaged shipments
Customers should inspect the shipment as soon as it arrives.
If the packaging or product is damaged:
- Photograph the exterior packaging, shipping label, and product.
- Keep the product and all original packaging.
- Report the damage to Oraaly promptly at support@oraaly.shop.
- Include the order number, a description of the damage, and clear photographs.
Do not discard the item or packaging until Oraaly provides instructions. Verified damaged or defective products will be handled at Oraaly’s expense.
Missing or lost shipments
If tracking shows that an order is still in transit beyond the estimated delivery period, contact us so we can investigate it with the carrier.
If tracking shows “delivered” but the package cannot be found, customers should first:
- Check the delivery area and surrounding property.
- Ask household members or neighbors.
- Confirm that the shipping address is correct.
- Review any carrier delivery notes.
If the order remains missing, contact Oraaly promptly. We will review the circumstances and help open a carrier investigation when appropriate.
Multiple shipments
An order containing multiple products may arrive in separate shipments. When this happens, customers may receive more than one tracking number. There is no additional standard shipping charge for separately shipped items.
Refused and undeliverable orders
An order may be returned to Oraaly if the carrier cannot complete delivery because of an incorrect address, repeated unsuccessful delivery attempts, refusal by the recipient, or an inaccessible location.
Oraaly will contact the customer to determine the appropriate next step. Additional delivery costs caused by an incorrect address, unjustified refusal, or customer unavailability may be deducted from a refund where permitted by law.
This does not affect the customer’s rights when a shipment is refused because it arrived visibly damaged or materially differed from the order.
Contact Oraaly
For questions about shipping, tracking, or delivery, contact:
Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Mailing address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States