Payment Policy

Last updated: July 24, 2026

This Payment Policy explains the payment methods, authorization process, pricing, refunds, and transaction-security practices that apply to purchases made through oraaly.shop.

Accepted payment methods

Oraaly currently accepts:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Other credit or debit cards displayed as available during checkout

Available payment options may depend on the customer’s device, location, card issuer, and payment provider. Only payment methods displayed during checkout can be used.

Payment currency

All product prices, shipping charges, taxes, refunds, and other amounts on oraaly.shop are displayed and processed in United States dollars (USD) unless expressly stated otherwise.

If a customer uses a payment account issued in another currency, the payment provider may apply currency-conversion charges. Oraaly does not control those charges.

Payment timing

Payment authorization occurs when the customer submits an order.

Depending on the payment method, the transaction may initially appear as a pending authorization. Payment may be captured when the order is confirmed or enters processing.

An order is not accepted for fulfillment until payment has been successfully authorized and required order information has been verified.

Credit and debit cards

Customers must provide accurate and complete payment information, including:

  • Cardholder’s name

  • Billing address

  • Card number

  • Expiration date

  • Security code

  • Any additional verification requested by the card issuer

The billing information must match the information held by the issuing bank. Incorrect details may result in a declined, delayed, or cancelled order.

PayPal payments

Customers choosing PayPal may be redirected to PayPal or shown a PayPal checkout window to authorize payment.

PayPal transactions are also subject to PayPal’s terms, privacy practices, account requirements, and security procedures. Oraaly does not control PayPal account restrictions or independent transaction reviews.

Payment authorization

By submitting an order, the customer confirms that:

  • The payment method is valid.

  • The customer is authorized to use it.

  • Sufficient funds or credit are available.

  • The information supplied is accurate.

  • Oraaly may charge the total amount displayed at checkout.

Unauthorized use of a payment method is prohibited.

Order verification

Oraaly may review an order to protect customers and the business against fraud or unauthorized transactions.

We may request reasonable verification, such as:

  • Confirmation of billing or shipping information

  • Verification through the payment provider

  • Confirmation from the cardholder

  • Additional information needed to verify the order

Failure to complete requested verification may result in delayed processing or cancellation.

Oraaly will never request a complete card number, card PIN, or online banking password by email or telephone.

Declined payments

A payment may be declined because of:

  • Incorrect payment information

  • Insufficient funds or available credit

  • A card issuer’s security controls

  • An expired or restricted card

  • Billing-address mismatch

  • Payment-provider service interruption

  • Suspected unauthorized activity

If payment is declined, customers should verify the entered information or contact their bank, card issuer, or PayPal. Oraaly generally cannot override a payment provider’s decision.

Pricing

The price shown on the product page and during checkout is the price charged for the product, subject to applicable taxes and any clearly disclosed optional service charges.

Oraaly aims to keep pricing accurate. If an obvious pricing or technical error is discovered after an order is submitted, Oraaly may:

  • Contact the customer for confirmation at the correct price, or

  • Cancel the affected order and issue a full refund

Oraaly will not charge a higher corrected price without the customer’s approval.

Sales tax

Applicable sales tax is calculated based on the order details and legal requirements. When tax is required, the amount will be displayed during checkout before the order is submitted.

Customers are responsible for reviewing the order total before completing payment.

Shipping charges

Oraaly provides free standard shipping for eligible orders delivered within the United States.

If an optional expedited, upgraded, or special delivery service is offered, its cost will be displayed before payment. Oraaly does not add undisclosed shipping charges after checkout.

Discount codes

Discount codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Only one discount code may be used per order.

  • Codes cannot be exchanged for cash.

  • Expired codes will not be accepted.

  • Discounts cannot normally be applied retroactively.

  • Some products may be excluded from promotions.

  • Discount codes may not be combined with other offers.

If a promotion has separate terms, those terms will apply.

Order confirmation

After a successful order submission, Oraaly sends a confirmation email containing available order information.

The confirmation email acknowledges receipt of the order. It does not guarantee fulfillment if payment verification fails, the product becomes unavailable, or the order must be cancelled for another legitimate reason.

Payment security

Oraaly uses established payment-processing services to process transactions securely.

Payment information is transmitted through encrypted checkout systems. Oraaly does not directly store complete credit-card numbers or card security codes on its customer-service systems.

Customers should protect their account credentials and avoid sending sensitive payment information by email.

Fraud prevention

Oraaly may delay or cancel transactions that reasonably appear fraudulent, unauthorized, inconsistent, or unusually high-risk.

This may include orders with:

  • Conflicting billing and payment information

  • Repeated failed payment attempts

  • An unverifiable shipping address

  • Unusual purchasing activity

  • Payment-provider warnings

If an order is cancelled after payment was captured, Oraaly will issue a refund to the original payment method.

Duplicate charges

A pending authorization and a completed charge may temporarily appear as two transactions, even though only one payment was collected.

If two completed charges appear for the same order, contact Oraaly with the order number and transaction information. Do not send a complete card number or security code.

Order cancellations

Customers may request to cancel an order before shipment.

Approved cancellations are refunded to the original payment method. Once an order ships, it must be handled through the Return and Refund Policy.

Oraaly does not charge a cancellation fee for orders successfully cancelled before shipment.

Refunds

Approved refunds are issued to the original payment method:

  • PayPal payments are refunded to the original PayPal account.

  • Card payments are refunded to the original credit or debit card.

Oraaly processes approved refunds within 14 business days. The bank, card issuer, or PayPal may require additional time to post the funds.

Authorization holds

If an order is cancelled before a pending payment is captured, Oraaly may void or release the authorization instead of issuing a refund.

The customer’s bank determines how long the pending authorization remains visible and when the funds become available again.

Chargebacks and payment disputes

Customers should contact Oraaly before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents customers from exercising valid rights available through their card issuer, PayPal, or applicable law.

Oraaly may provide order confirmations, tracking details, delivery records, communications, and other relevant evidence when responding to a payment dispute.

Contact Oraaly

For payment or billing assistance, contact:

Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States