Return and Refund Policy

Last updated: July 24, 2026

At Oraaly, we want customers to shop with confidence. This policy explains the eligibility requirements, procedures, costs, and timelines for returning products purchased through oraaly.shop.

30-day return period

Oraaly accepts eligible return requests within 30 calendar days of delivery.

The return period begins on the date the shipping carrier marks the order as delivered. Return requests submitted after the 30-day period may not be accepted except where required by applicable law or covered by a product warranty.

Return eligibility

To qualify for a return, the product must:

  • Have been purchased directly from oraaly.shop.

  • Be returned within 30 days of delivery.

  • Be unused, uninstalled, and in resalable condition.

  • Include its original packaging, manuals, accessories, components, and promotional items.

  • Show no signs of misuse, unauthorized modification, improper assembly, or accidental damage.

  • Be accompanied by valid proof of purchase.

Customers may carefully open the packaging to inspect the product. However, products that have been used, fueled, cooked on, installed, altered, or assembled beyond what is reasonably necessary for inspection may not qualify for a standard return.

Starting a return

To request a return, contact Oraaly at support@oraaly.shop and provide:

  • Your full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs when the product is damaged, defective, incorrect, or incomplete

Oraaly will review the request and provide return instructions and, when applicable, a prepaid return label or freight collection arrangements.

Returns sent without prior authorization may be delayed or refused.

Return shipping costs

Oraaly pays the return-shipping cost for approved returns.

Depending on the product’s size and weight, Oraaly may provide:

  • A prepaid shipping label

  • Carrier collection instructions

  • A scheduled freight pickup

  • Other appropriate return arrangements

Customers must follow the supplied return instructions. Oraaly may not reimburse shipping services independently purchased by a customer without prior written approval.

No restocking fee

Oraaly does not charge a restocking fee for approved returns that comply with this policy.

If a returned product is missing parts, damaged after delivery, used, or not returned in substantially the same condition in which it was received, Oraaly may deny the return or reduce the refund where permitted by law. We will explain any adjustment to the customer.

Packing returned products

Customers are responsible for safely preparing the product for return using its original packaging whenever available.

All components, accessories, manuals, and included items must be secured inside the package. For freight products, customers must cooperate with reasonable carrier collection and packaging requirements.

Oraaly is not responsible for damage caused by inadequate return packaging or failure to follow the return instructions.

Damaged or defective products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or materially different from what was ordered, contact Oraaly as soon as possible.

Please include clear photographs of:

  • The shipping carton

  • The shipping label

  • The damaged or defective area

  • The complete product

  • Any missing or incorrect components

Keep the product and all packaging until the claim is resolved. Oraaly will evaluate the information and may arrange a replacement, replacement parts, repair, or refund depending on the circumstances.

Approved claims involving damaged, defective, or incorrect products will be handled at Oraaly’s expense.

Incorrect products

If Oraaly sends a product different from the product listed in your order confirmation, contact us before using or assembling it.

We will provide instructions and arrange an appropriate resolution. Do not ship the product independently without authorization.

Exchanges

Oraaly does not guarantee direct exchanges.

When an exchange is available, it is subject to product availability. If a direct exchange cannot be completed, the customer may return the original product for a refund and place a new order for the preferred product.

Any price difference between the original and replacement product will be communicated before the exchange is completed.

Non-returnable situations

A return may be denied when:

  • The request is submitted more than 30 days after delivery.

  • The product was not purchased from oraaly.shop.

  • The product has been used, fueled, cooked on, or improperly installed.

  • The product was damaged through misuse, neglect, accident, or unauthorized modification.

  • Parts, manuals, accessories, or original components are missing.

  • The product was returned without authorization.

  • The product is damaged because the return instructions were not followed.

  • The customer cannot provide proof of purchase.

This section does not limit rights provided by applicable consumer-protection laws or an eligible manufacturer’s warranty.

Return inspection

Returned products are inspected after they reach the designated return facility.

The inspection confirms:

  • The returned product matches the authorized return.

  • All components and accessories are included.

  • The product’s condition complies with this policy.

  • There are no signs of use, installation, misuse, or unauthorized modification.

Oraaly will notify the customer after the return has been received and evaluated.

Refund processing

Approved refunds are processed within 14 business days after the returned product is received and inspected.

Refunds are issued to the original payment method used for the purchase:

  • PayPal payments are refunded to the original PayPal account.

  • Credit-card payments are refunded to the original card.

Oraaly does not normally issue refunds through a different payment method.

After Oraaly processes a refund, the customer’s bank, card issuer, or PayPal may require additional time to post the funds. These external processing times are outside Oraaly’s control.

Original shipping charges

Standard shipping is free. Therefore, no standard outbound shipping charge will be deducted from an approved refund.

Any optional expedited, upgraded, or special delivery fee—if separately selected and disclosed during checkout—may not be refundable unless the return results from an error by Oraaly or a damaged, defective, or incorrect product.

Partial refunds

Where permitted by law, a partial refund may be issued if a returned product:

  • Has missing accessories or components.

  • Shows damage not reported at delivery.

  • Has been handled beyond what is reasonably necessary for inspection.

  • Is returned in a condition that reduces its value.

  • Was damaged because of inadequate return packaging.

Oraaly will notify the customer and explain the reason before completing a partial refund.

Orders cancelled before shipment

Orders may be cancelled before shipment under our Cancellation Policy. An approved pre-shipment cancellation does not require a product return.

Once an order has shipped, it cannot be cancelled. The customer must receive the order and request a return under this policy.

Warranty claims

Products sold by Oraaly may include a two- to three-year warranty, depending on the product and manufacturer.

A defect that appears after the standard 30-day return period may be handled under the applicable Warranty Policy rather than as a standard return. Warranty duration and coverage may vary by product.

Refund status

If more than 14 business days have passed since Oraaly approved your refund, contact us at support@oraaly.shop. Customers may also contact PayPal, their bank, or their credit-card provider to ask about posting times.

Contact Oraaly

For return and refund assistance, contact:

Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States