Product Authenticity Statement
Last updated: July 24, 2026
Oraaly is committed to offering authentic products and presenting customers with clear, accurate product information.
Authentic products
Products sold through oraaly.shop are genuine products sourced from authorized suppliers.
Oraaly does not knowingly sell counterfeit, imitation, or unauthorized replica products.
Product sourcing
We work with suppliers that provide products intended for lawful sale in the United States.
Depending on the product and fulfillment arrangement, an order may be supplied or shipped through an authorized distribution or fulfillment partner. This does not change the customer’s purchase agreement with Oraaly or Oraaly’s obligations under its published policies.
Manufacturer information
Oraaly aims to accurately display available manufacturer information, including:
- Brand name
- Product name
- Model number
- Manufacturer part number
- Fuel type
- Product dimensions
- Included components
- Warranty information
- Safety documentation
Customers should compare the delivered product’s model and serial-number labels with their order confirmation before assembly or use.
Original packaging
Products are normally supplied with the manufacturer’s packaging, identification labels, manuals, components, and accessories applicable to the purchased configuration.
Packaging may differ from website photographs when a manufacturer updates its design. A packaging change alone does not mean that a product is not authentic.
Serial and model numbers
Where applicable, products include manufacturer-issued model or serial-number information.
Customers should:
- Keep the product label intact.
- Retain the original order confirmation.
- Keep warranty and registration documents.
- Record the serial number after delivery.
- Avoid purchasing or installing replacement labels from unauthorized sources.
Removing, altering, or obscuring product-identification labels may affect warranty eligibility.
Manufacturer warranties
Eligible products include warranty coverage lasting approximately two to three years, depending on the product, component, model, and manufacturer.
Some warranty claims may be handled directly by the manufacturer. Oraaly may assist customers with purchase verification and claim information when appropriate.
Manufacturer registration requirements and component-specific limitations may apply.
Product registration
Some manufacturers allow or require customers to register a product for warranty service, safety updates, or recall notifications.
When registration is available, customers should use the manufacturer’s official website and provide accurate purchase and serial-number information.
Registration does not replace Oraaly’s Return and Refund Policy.
Product images
Oraaly uses product images to help customers identify and compare products.
Images may show:
- Optional accessories
- Alternative configurations
- Propane or natural-gas versions
- Products installed in demonstration settings
- Lifestyle items not included in the purchase
The product title, selected options, specifications, and “included items” section determine the exact product being purchased.
Trademarks
Manufacturer names, logos, product names, and trademarks belong to their respective owners.
Oraaly uses this information for legitimate product-identification and sales purposes. Unless expressly stated, listing a manufacturer’s product does not imply that Oraaly owns, controls, or represents the manufacturer.
Reporting an authenticity concern
If you believe a delivered product may not match the item ordered, do not install, fuel, modify, or use it.
Contact Oraaly and provide:
- Full name
- Order number
- Product name
- Model and serial number
- Photographs of the product
- Photographs of the packaging and labels
- Explanation of the concern
Oraaly will review the supplied information and, when appropriate, consult the relevant supplier or manufacturer.
Contact Oraaly
Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States