Privacy Policy

Last updated: July 24, 2026

Oraaly respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit oraaly.shop, place an order, contact customer service, or otherwise interact with Oraaly.

By using our website, you acknowledge the practices described in this policy.

Information we collect

The personal information we collect depends on how you interact with Oraaly.

Information you provide

You may provide us with:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and transaction details

  • Products purchased or returned

  • Customer-service communications

  • Reviews, feedback, or survey responses

  • Warranty claim information

  • Photographs or videos submitted in connection with a return, delivery issue, or warranty claim

Payment information

Payments are processed through PayPal and authorized credit-card payment processors.

Payment providers may collect your card number, card security code, PayPal account details, billing address, and other information needed to complete and secure the transaction.

Oraaly does not directly store complete payment-card numbers or card security codes in its customer-service systems.

Information collected automatically

When you visit oraaly.shop, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of access

  • Products viewed

  • Shopping-cart activity

  • Website interactions

  • Cookie and similar-technology identifiers

  • Approximate location derived from an IP address

This information helps us operate, secure, analyze, and improve the website.

How we use personal information

Oraaly may use personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange shipping and delivery

  • Send order and tracking updates

  • Provide customer support

  • Process returns, refunds, cancellations, and warranty claims

  • Detect and prevent fraud or unauthorized transactions

  • Verify customer and order information

  • Maintain business and transaction records

  • Improve our products, services, and website

  • Diagnose technical problems

  • Measure website performance

  • Personalize the shopping experience

  • Send marketing communications when permitted

  • Comply with legal and regulatory obligations

  • Enforce our terms and protect our legal rights

We use personal information only for legitimate business, contractual, security, and legal purposes.

Order processing

When you place an order, Oraaly uses the supplied information to:

  • Verify payment

  • Confirm product availability

  • Prepare the order

  • Arrange delivery

  • Communicate order status

  • Provide post-purchase assistance

  • Process returns or warranty claims

If required information is not provided, we may be unable to complete the order.

Cookies and similar technologies

Oraaly and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the shopping cart functioning

  • Remember customer preferences

  • Maintain website security

  • Complete checkout

  • Analyze website traffic

  • Measure advertising effectiveness

  • Detect technical errors

  • Prevent fraud

  • Improve website performance

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising where permitted.

Customers can manage cookies through their browser settings or any cookie-preference tool available on the website. Blocking necessary cookies may prevent some features from functioning properly.

Analytics and advertising

Oraaly may use analytics and advertising services to understand website use and improve marketing.

These providers may collect device, browser, cookie, IP-address, and interaction information. Their use of information is governed by their respective privacy policies.

Where required, Oraaly will request consent before using non-essential advertising or analytics technologies.

How we disclose information

Oraaly may disclose personal information to service providers that help operate the business, including:

  • Payment processors

  • PayPal

  • Banks and card networks

  • Shipping carriers

  • Freight and delivery providers

  • Warehousing and fulfillment partners

  • Product suppliers and manufacturers

  • Warranty-service providers

  • Website hosting and ecommerce providers

  • Customer-support providers

  • Fraud-prevention and security services

  • Analytics and advertising providers

  • Professional advisers, such as accountants and attorneys

These parties receive information necessary to perform services on our behalf or complete a customer-requested transaction.

Suppliers and manufacturers

When necessary to fulfill an order or handle a warranty claim, Oraaly may share relevant order, delivery, product, and contact information with an authorized supplier or manufacturer.

They may use this information to:

  • Ship an order

  • Verify product authenticity

  • Register warranty coverage

  • Supply replacement parts

  • Investigate a defect

  • Complete an approved repair or replacement

Legal disclosures

Oraaly may disclose information when reasonably necessary to:

  • Comply with a law, regulation, court order, or lawful government request

  • Investigate fraud, theft, or unauthorized activity

  • Protect customers, Oraaly, or other parties

  • Enforce our policies and agreements

  • Establish, exercise, or defend legal claims

  • Respond to an emergency involving safety

Business transfers

If Oraaly is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction.

Any successor will be required to handle personal information in accordance with applicable law and the privacy commitments in effect at the time of transfer.

Sale and targeted advertising

Oraaly does not exchange personal information for money.

Certain analytics or advertising activities may be legally considered “selling,” “sharing,” or processing information for targeted advertising in some jurisdictions, even when no money is exchanged.

Where applicable, customers may have the right to opt out of these activities. Any available privacy controls or opt-out mechanisms will be presented on the website.

Marketing communications

Oraaly may send promotional emails when customers have consented or when otherwise permitted by law.

Customers can unsubscribe through the link included in promotional emails or by contacting support@oraaly.shop.

Unsubscribing from marketing does not prevent transactional communications, including:

  • Order confirmations

  • Shipping updates

  • Security notices

  • Return or refund messages

  • Warranty communications

  • Responses to customer inquiries

Data retention

Oraaly retains personal information only as long as reasonably necessary for:

  • Order fulfillment

  • Customer support

  • Returns and warranties

  • Tax and accounting obligations

  • Fraud prevention

  • Dispute resolution

  • Legal compliance

  • Enforcement of agreements

Retention periods vary according to the type of information and legal requirements. When information is no longer needed, it may be deleted, anonymized, or securely retained when deletion is not immediately possible.

Data security

Oraaly uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

  • Encrypted website connections

  • Restricted access to customer information

  • Secure payment processors

  • Account and system controls

  • Fraud monitoring

  • Service-provider security requirements

No online system can guarantee absolute security. Customers should use strong passwords, protect their devices, and notify Oraaly of suspected unauthorized activity.

Your privacy rights

Depending on your state of residence and applicable law, you may have the right to:

  • Confirm whether Oraaly processes your personal information

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Obtain a portable copy of certain information

  • Opt out of targeted advertising

  • Opt out of certain sales or sharing of information

  • Restrict or object to certain processing

  • Withdraw consent when processing relies on consent

  • Appeal the denial of an eligible privacy request

  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to legal exceptions and verification requirements.

Submitting a privacy request

To submit a privacy request, email support@oraaly.shop with the subject line “Privacy Request.”

Include:

  • Full name

  • Email address associated with your orders

  • State of residence

  • Type of request

  • Information reasonably necessary to identify relevant records

Oraaly may request additional information to verify identity and protect customer information from unauthorized access.

We will respond within the period required by applicable law.

Authorized agents

Where permitted by law, a customer may authorize another person to submit a privacy request.

Oraaly may request evidence of the agent’s authority and may need to verify the customer’s identity directly before completing the request.

Appeals

If applicable law provides an appeal right and Oraaly denies a privacy request, the customer may appeal by emailing support@oraaly.shop with the subject line “Privacy Request Appeal.”

The appeal should explain the original request and why the customer believes the decision should be reconsidered.

Children’s privacy

Oraaly’s website is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

External links

Oraaly’s website may contain links to manufacturer websites, payment services, social-media platforms, or other third-party websites.

Oraaly does not control the privacy or security practices of external websites. Customers should review the privacy policies of those services before providing information.

Do Not Track signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, the website may not respond to all Do Not Track requests.

Where legally required, Oraaly will recognize applicable browser-based opt-out signals.

Changes to this policy

Oraaly may update this Privacy Policy to reflect changes in business operations, website features, service providers, or legal requirements.

The updated version will be posted on oraaly.shop with a revised “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

Contact Oraaly

For questions or requests concerning this Privacy Policy, contact:

Oraaly
Website: oraaly.shop
Email: support@oraaly.shop
Phone: +1 (609) 803-8597
Address: 5200 NW 31st Ave, Fort Lauderdale, FL 33309, United States